top of page

Refund Policy

Effective Date: March 2025

OVERVIEW

At SimpleAstuce, we strive to ensure that our customers are satisfied with their purchases. Due to the nature of our products and the complexity of international shipping, all sales of robotic machines are final and non-refundable. However, we are committed to supporting our customers and providing necessary solutions for defective or damaged products.

SECTION 1 - NO REFUNDS ON MACHINES

Due to the weight, size, and shipping method (by boat), robotic machines cannot be returned or refunded. We recommend carefully reviewing the product specifications before making a purchase.

If your machine arrives damaged or defective, we will provide support by offering replacement parts for up to six (6) months from the date of delivery. This includes:

  • Necessary replacement parts for defective components

  • Shipping of replacement parts at no additional cost

To request a replacement part, please contact [support@simpleastuce.com] with a detailed description and photos/videos of the issue.

SECTION 2 - RETURNS & REFUNDS FOR OTHER PRODUCTS

For accessories or non-machine products, returns may be accepted if:

  • The item is unused, in original packaging, and in resellable condition

  • The return request is made within [number] days of receiving the order

  • Proof of purchase is provided

Refunds will be issued only if the returned product meets our inspection criteria.

SECTION 3 - EXCHANGES & WARRANTY SUPPORT

If an item (excluding machines) is defective or damaged upon arrival, we will exchange it at no additional cost.
For machines, we will provide warranty support for replacement parts for six (6) months.

SECTION 4 - RETURN SHIPPING & CUSTOMER RESPONSIBILITY

  • Customers are responsible for the cost of returning non-machine products.

  • If returning an eligible item, we recommend using a trackable shipping service.

  • Machine parts covered under warranty will be shipped at no cost to the customer.

SECTION 5 - CONTACT INFORMATION

bottom of page